Returns ('Dry' Non-Perishable & Non-Frozen goods only)

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as the goods might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery.  Returns must be made at your own cost within 7 days of receiving your delivery.  Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products.  Returns must be received in their original condition.

 

Damaged Products

If any of your products are damaged in any way upon receipt, please call us on +44 207 627 2553 or email us at support@finefoodspecialist.co.uk.  Please send an image of the damaged product along with your Order Number and an explanation of the problem.  If the products are defective through no fault of your own, we will happily replace or refund the affected item/s.

 

Cancellations ('Dry' Non-Perishable & Non-Frozen goods only)

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as the goods might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

Requests for Cancellations must be made before 11am on your chosen Dispatch Date - see your Order Confirmation email and your Order History for details.  Fine Food Specialist buys perishable products specifically to fulfill the orders we receive, and we cannot cancel or refund orders for these perishable products once they are being prepared for dispatch.  Such products include fresh meat, fresh poultry, fresh seafood and fresh cheese.

Please make sure you are happy with your Shopping Cart before making payment and completing your order.  Please check your Order Confirmation email to review the order details you have submitted.  Fine Food Specialist cannot be held liable for acting on incorrect information in good faith.