Christmas 2020  - Read the latest update here.
 
Deliveries on Tuesday 1st December - DPD will be offering a limited service over Black Friday/Cyber Monday. Some orders placed for delivery on Tuesday 1st Dec may be delivered early on Monday 30th Nov. Affected customers will be notified by DPD on Sun 29th. We apologise for any inconvenience.

Delivery & Returns

Shipping Updates

Pre-10.30 and Pre-12 deliveries. Due to high demand, DPD will be suspending its morning delivery services from Nov until New Year.  Until then we will only offer standard Next and Named Day services for delivery between 8am - 8pm.

Deliveries on Tue 1st Dec. DPD will be limiting services over Black Friday/Cyber Monday. Some orders placed for delivery on Tue 1st Dec may be delivered early, on Monday 30th Nov. Affected customers will be notified by DPD on Sunday 29th.

Let us answer your questions

Found something delicious that you want to purchase from our online store? The Fine Food Specialist team is committed to providing our produce to you speedily and in the best condition to enjoy in the comfort of your own home.

With so many types of product available from our online store, we have a smart delivery approach that helps us ensure that when you receive your purchase from Fine Food Specialist, it’s to the standards and in the condition you need to create a culinary wonder in your kitchen.

Let us answer your questions about our delivery and how we make things work best for you.

How do you protect products during delivery?

We use dry ice, ice sheets and thermal packaging to keep your products frozen and/or chilled in transit. We use extra ice sheets and dry ice during warm weather. 95% of our shipments arrive frozen but we can’t guarantee this. However, your products should still be at a very low temperature when you open your box and therefore suitable to put in your freezer. Refreezing is only dangerous if the product has reached 5C. This article and this article explain in more detail the ins and outs of refreezing.

Your order leaves us at 6pm and arrives the following day (normally by 6pm). Less than 1% of our deliveries arrive a day late. Orders are well packaged and can cope with such a delay.

We have included information relevant to the possibility of a day-late delivery in our terms and conditions. However, you can rest assured that this only happens on very rare occasions. If your order has not arrived by 4pm on your chosen delivery day, please call us and we will chase it on your behalf.

What days do you deliver?

We deliver 5 days a week including Saturdays. We don’t deliver on Sundays or on Mondays because we don’t work on the weekends – everybody needs a break!

What are your shipping options?

Delivery service Carrier Items this suits Transit time Cost Tracked? Signed for?
2nd Class Standard Shipping

Royal Mail 2nd Class

Must be under 2kg in weight including packaging

Dry goods, Like oils, flour and any non-perishable items.(Currently around 10% of our products are eligible for this service) 2-5 Days £3.99 Yes No
1st Class Standard Shipping

Royal Mail 1st Class

Must be under 2kg in weight including packaging

Lower Value items, and semi perishable products like micro herbs, edible Flowers that don’t need an additional delivery.(Currently only around 10% of our products are eligible for this service)

1-4 Days

(Around 90% arrive Next day)

£4.99 Yes No
Courier service

DPD

All products that are either perishable or over 2kg in weight must be shipped with this service.

Every product on the website is eligible for this service

Products that are perishable or over 2kg in weight will automatically default the Shipping to DPD courier service.

Next Day Delivery, and you can pick your timeslot:

- Standard (8am-8pm)

-By 12pm(8am-12 noon)


- By 10:30 am(8am -10.30am).

 

 

£10.95

 

£17.95

 

£19.95

 

 

Yes

 

Yes

 

Yes

 

 

Yes

 

Yes

 

Yes

Do you deliver on Saturdays?

We do! You can get Saturday Delivery by simply selecting weekend shipping when completing your order.

What about Same Day delivery?

Customers living in London will be delighted to know we offer Same Day Delivery for many London postcodes. If you place your order before 11am, Monday to Friday, and you live within the areas below that we serve within in London, you can get your product later that day. This service costs £25, and we deliver to the postcodes listed below.

Please note that if you select Same Day delivery on an order placed after 11am or on a Saturday/Sunday, your order will be delivered the next working day.

Areas of London Specific Postcodes
North London N1C, N1
North-West London NW1, NW8
Central London WC1, WC2, EC1, EC2, EC3, EC4
South-East London SE1, SE5, SE11, SE15, SE16, SE17, SE21, SE22, SE24, SE27
South-West London SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW18
West London W1, W2, W6, W8, W9, W10, W11, W12, W14

I live on a remote island, but I love quality food. How long will it take to get my product?

Customers in locations that are hard to ship to will sometimes have a 2-day transit time. If this is applicable to you, when you are buying your product, our website will inform you and remove the next day delivery option.

All our 2-day transit delivery charges are £29.95, and this is applicable to some of Britain and Ireland’s more remote places. The table below provides more information for people who may be wondering if this applies to them.

Area Postcodes Type of Delivery
Scotland    
Aberdeen AB31, AB32, AB33 Two-day delivery - £29.95
Falkirk AB31, AB32, AB33 Two-day delivery - £29.95
Glasgow AB31, AB32, AB33 Two-day delivery - £29.95
Outer Hebrides AB31, AB32, AB33 Two-day delivery - £29.95
Inverness AB31, AB32, AB33 Two-day delivery - £29.95
Kilmarnock AB31, AB32, AB33 Two-day delivery - £29.95
Kirkwall AB31, AB32, AB33 Two-day delivery - £29.95
Paisley AB31, AB32, AB33 Two-day delivery - £29.95
Perth AB31, AB32, AB33 Two-day delivery - £29.95
Shetland Islands AB31, AB32, AB33 Two-day delivery - £29.95
Cornwall AB31, AB32, AB33 Two-day delivery - £29.95
Isle of Man AB31, AB32, AB33 Two-day delivery - £29.95
Alderney, Channel Islands AB31, AB32, AB33 Two-day delivery - £29.95
Jersey, Guernsey, Sark, Herm, Channel Islands AB31, AB32, AB33 Two-day delivery - £29.95
Isle of Wight AB31, AB32, AB33 Two-day delivery - £29.95
Ireland   One or Two-day transit dependant on location - £29.95

I live outside of Great Britain and Ireland. Will you deliver to me?

We deliver into Europe daily and offer Express (by air) and Economy (by road) shipping. We use dry ice and ice sheets, and deliver with DHL(Express) and DPD (Economy for limited locations).

Our website accepts orders for delivery to many different countries but in view of customs or logistics issues, we do not guarantee to fulfil every order placed. If we cannot ship your order to a particular destination because it is at risk of not arriving in perfect condition, we will contact you to discuss if you want to take the risk or if you would rather refund.

In terms of costs, the price will depend on what is in your basket and to what destination the consignment is going. You can get a quote by putting the products in your basket, selecting your country via the dropdown menu and filling in your address including your postcode. The website will then give you a quote for the delivery cost.

What’s best for me?

We've designed the delivery system on our website to take lead times, cut off times and destinations, then look at what is in your basket and give out the next available delivery date accordingly. Our system is designed to make sure that we get your products to you in the best condition, and in the shortest time we can.

We hope this has answered any questions you may have about Fine Food Specialist’s delivery service. If you have any additional questions, simply get in touch with our team! Details are in the footer of this page.