Rail Strike: Due to this week's disruption to rail travel in and around London, we will not be manning our phones as normal.  Please email support@finefoodspecialist.co.uk if you require any assistance.
Shipping Restrictions: Currently, we are not able to ship Internationally, or to the UK Channel Islands.  Apologies for any inconvenience.

Delivery & Returns

Let us answer your questions.

Found something delicious that you want to purchase from our online store? The Fine Food Specialist team is committed to providing our produce to you speedily and in the best condition to enjoy in the comfort of your own home. With so many types of product available from our online store, we have a smart delivery approach that helps us ensure that when you receive your purchase from Fine Food Specialist, it’s to the standards and in the condition you need to create a culinary wonder in your kitchen.

Let us answer your questions about our delivery and how we make things work best for you.

How do you protect products during delivery?

We use dry ice, ice sheets and thermal packaging to keep your products frozen and/or chilled in transit. We use extra ice sheets and dry ice during warm weather. 95% of our shipments arrive frozen but we can’t guarantee this. However, your products should still be at a very low temperature when you open your box and therefore suitable to put in your freezer. Refreezing is only dangerous if the product has reached 5C. This article and this article explain in more detail the ins and outs of refreezing.

Your order leaves us at 6pm and arrives the following day (normally by 6pm). Less than 1% of our deliveries arrive a day late. Orders are well packaged and can cope with such a delay.

We have included information relevant to the possibility of a day-late delivery in our terms and conditions. However, you can rest assured that this only happens on very rare occasions. If your order has not arrived by 4pm on your chosen delivery day, please call us and we will chase it on your behalf.

What days do you deliver?

We deliver 5 days a week including Saturdays. We don’t deliver on Sundays or on Mondays because we don’t work on the weekends – everybody needs a break!

What are your shipping options?

Delivery service Carrier Items this suits Transit time Cost Tracked? Signed for?
2nd Class Post Royal Mail 48

'Dry' packaged goods such as rice and flour and any non-perishable items.(c.10% of our products are eligible for this service)

Products must be under 2kg in weight including packaging.

2-5 Days £4.99 Yes No
Courier Delivery

DPD

Every product on the website is eligible for this service.

 

Products that are perishable or over 2kg in weight will default to this service.

Standard

Next Day Delivery - choose your time slot:

- Regular (8am - 8pm)

- By 12 Noon (8am - 12 noon)

- By 10.30am (8am - 10.30am)

£7.99

 

 

 

£11.95

 

£18.95

 

£20.95

Yes

 

 

 

Yes

 

Yes

 

Yes

 

Yes

 

 

 

Yes

 

Yes

 

Yes

 

Do you deliver on Saturdays?

We do! You can get Saturday Delivery by simply selecting weekend shipping when completing your order.  Saturday Deliveries are typically delivered by midday (8am - 12 noon).

I live in London.  Do you offer Same-Day Delivery to locally?

We offer same-day delivery to selected London postcodes. Order before 11am Monday-to-Friday for delivery later the same day.  Includes delivery to:

N1, N1C, NW1,

EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y,

EC2A, EC2M, EC2N, EC2R, EC2V, EC2Y,

EC3A, EC3M, EC3N, EC3R, EC3V,

SE1, SE5, SE11, SE17, SE24,

SW1, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y,

SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW18,

W1, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W,

W2, W8, W11, W12, W14, WC1, WC2,

WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X,

WC2A, WC2B, WC2E, WC2H, WC2N, WC2R.

I live in a remote area, but I love quality food.
How long will it take to get my product?

Customers in locations that are hard to ship to might require a 2- or 3-day transit time.  If you live in one of the following locations,
our website will remove the next day shipping option at Checkout and will instead offer a 2-3 Day service charged at £32.95:

Scottish Highlands & Islands

Cornwall

Isle of Wight

Isle of Man

 

I live outside of Great Britain and Ireland. Will you deliver to me?

Due to post-Brexit Customs restrictions on the international transportation of foodstuffs, we are not currently able to offer delivery overseas or to the UK Channel Islands.

What’s best for me?

We've designed the delivery system on our website to take lead times, cut off times and destinations, then look at what is in your basket
and give out the next available delivery date accordingly. Our system is designed to make sure that we get your products to you in the
best condition, and in the shortest time we can.

We hope this has answered any questions you may have about Fine Food Specialist’s delivery service.
If you have any additional questions, simply get in touch with our team! Details are in the footer of this page.