Christmas 2020: Read the latest update here.  Pre-10.30 & Pre-12 Deliveries: DPD has withdrawn these services until the New Year.  Regular Next Day / Named Day services are delivered between 8am - 8pmCovid-19: Read the latest coronavirus update here.

Refunds & Returns

Returns ('Dry' Non-Perishable Goods only)

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery.  Returns must be made at your own cost within 7 days of receiving your delivery.  Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products.  Returns must be received in their original condition.

 

Damaged Products

If any of your products are damaged in any way upon receipt, please call us on +44 207 627 2553 or email us at support@finefoodspecialist.co.uk.  Please send an image of the damaged product along with your Order Number and an explanation of the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

 

Cancellations ('Dry' Non-Perishable and Frozen Goods only)

When you shop online you have the right to cancel your purchase for a full refund until 14 days after it was delivered in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

Requests for cancellations must be made before 11am on your Dispatch Date - see your Order Confirmation email and Order History for details.  Fine Food Specialist Ltd buys in perishable products specifically to fulfil the orders we receive, and we cannot cancel or refund orders for the perishable products once we have sourced them at your instruction.  These exceptions inlcude:

  • Fresh meat
  • Fresh poultry
  • Fresh seafood
  • Fresh cheese

Please make sure you are happy with your Basket before making payment and completing your order.  Please check your Order Confirmation email to review the details of the order that you have submitted.  Fine Food Specialist cannot be held liable for acting in good faith on incorrect information received.