Rail Strike: Due to this week's disruption to rail travel in and around London, we will not be manning our phones as normal.  Please email support@finefoodspecialist.co.uk if you require any assistance.
Shipping Restrictions: Currently, we are not able to ship Internationally, or to the UK Channel Islands.  Apologies for any inconvenience.

Privacy Policy

Privacy Policy (Last updated April 2018)

Please take the time to review our Privacy Policy that governs your visit to, and interaction with, this website. The Privacy Policy sets forth our standards and practices in compliance with the statutes and regulations of the UK.  Fine Food Specialist is PCI DSS compliant (Payment Card Industry Data Security Standard), which means we host our data securely with a PCI compliant hosting provider.  We are also compliant with respect to the DPA (Data Protection Act) and the more recent GDPR (General Data Protection Regulations).


Introduction & Your Rights

Finefoodspecialist.co.uk understands that your privacy is important. We understand that you have a right to know how information about you is utilised and shared. Because we value your custom and the trust that you have put into our company, our Privacy Policy sets forth how we work to protect your interests whilst you do business with us. The purpose of our gathering any personal data when you visit our website is to make your experience as satisfactory as possible over time, and we will keep your data on file to this end for a maximum of 5 years after which, if you show no interest or activity, your data will be deleted.  Our legitimate basis for gathering personal data is consent: by accessing this website, you agree and consent to receive electronic communications from the owners and operators of this website and their agents; by accepting our Terms & Conditions whilst completing a purchase, or by opting-in to our markerting newsletter, you give your consent for us to gather and use certain personal data as outlined in this Privacy Policy.  You have the right to request at any time a full disclosure of the information we hold about you, or an extraction thereof in a portable format.  You have the right ro request, at any time, that we delete any such information from our records if you no longer wish us to hold it for the purposes outlined in this Privacy Policy. If you have any concerns about how we are handling your information, you have the right to raise a complaint with the ICO (Information Commissioner's Office, at ico.org.uk).  If you wish, at any time, for any of the information we hold about you to be corrected or restricted, you are welcome to contact us at support@finefoodspecialist.co.uk

We obtain information from four primary sources:

1. Information that you provide.

When you voluntarily enter onto our website, we receive and store information provided by you. Additionally, if while visiting our website you elect to provide us with other information about you, we will receive and store that information as well. Any information that we receive from you and subsequently store is used for the sole purpose of customising future visits by you, to respond to your requests and to communicate with you. In short, any information we collect is maintained by us to make your transactions with us easier and more satisfactory.

2. Information retained automatically.

There are certain instances when we retain certain types of information automatically. We gather this information automatically through your specific interactions with our website. Like many other websites, we utilise ‘cookies’, which are small nuggets of data given to your web browser by our website, which remember information about you, eg your preferences.  There are certain tools or utilities that allow you browse websites anonymously. If you do elect to utilise such tools or utilities, we will not be able to provide you with a targeted or personalised experience when you visit our website. Indeed, if you do have ‘cookies’ disabled in your browser settings, there are some websites that you will not be able to access at all.

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

3. Information from email communications.

From time to time we will send you emails regarding products and services offered by, or through, our website. In some instances, we will be electronically notified that you have opened an email sent by us. If you would rather not receive emails from us, please update your preferences or Unsubscribe via the links which we include at the foot of each of our emails.

4. Information from other sources.

In some limited instances we may receive information about you and your shopping, product and service preferences from other sources. This limited information will be added to the account information we maintain on our website. An example of information received from other sources would be information collected by one of our associated vendors.

5. Website and information security.

We take every step possible to protect information that you provide to us or that is collected through our website on your behalf. Whenever possible, we use specialised software that encrypts information that you input and transmit to our website.  In order for you to assist us making certain your information is as secure as possible, do not share your password with anyone else. Additionally, if you are utilising a shared computer to access our website, take the time to log off completely after each and every visit to our website.  We store credit card details, which are fully encrypted, and our entire website operates behind the Secure HTTPS protocol as well as a secondary server firewall.

6. Exchange and sharing of information

As a general rule, our company does not share any information we collect regarding our customers. There are some limited instances in which we do share information in order to better assist and serve our customers (these limited instances are detailed in this Privacy Policy immediately below.)  We will never sell any information we collect in regard to our customers at any time.  Any information that we do share is only shared with entities that are subsidiaries of our company, or with entities that we have contractual relations with to provide you with certain products and services. Any such entity must agree to comply with the proscriptions of this Privacy Policy and Statement in advance of receiving any information about you or your product and service preferences.  From time to time, information collected may be shared with the following types of entities (within the parameters outlined herein):

A. Agents
From time to time, we do employ other individuals or companies to perform certain functions. For example, we regularly contract with delivery services such as Royal Mail and DPD. It may be necessary to provide such an entity with information about you in order to further the fulfilment of our own agreement to provide you with products or services.

Other organisations we share your data with:

Data Processor Function Processing Activities
Facebook.com (www.facebook.com) Social Media & Advertising platform

Facebook offers a Conversion Tracking service which utilises a Tracking Pixel.  This tool allows Fine Food Specialist to follow the actions of users who are directed to our website after clicking on our Facebook ads.  Facebook processes customer data for the purposes of:

• Showing you relevant ads and to suggest things you might be interested in.

• Reporting to Fine Food Specialist Ltd on the performance of the programme.

Facebook's Data Policy: https://www.facebook.com/about/privacy

To change your settings or revoke your permissions: https://www.facebook.com/adpreferences/ad_settings/


Mention-Me Ltd (www.mention-me.com)

Data Protection Officer: gdpr@mention-me.com

Operation of Refer-a-Friend programme

Processing customer email addresses and certain order data for the purposes of:

• Enrolling customers onto our refer-a-friend programme.

• Monitoring the programme and safeguarding against gaming or
fraudulent use of the programme.

• Communicating with customers in connection with operation of the
programme and delivery of rewards.

• Reporting to Fine Food Specialist Ltd on the performance of the programme.

B. Affiliated businesses
In some instances, we do provide products and/or services through affiliated businesses. In these instances, it may be necessary to provide an affiliated business with some information about you in order to further the fulfilment of our own agreement with you.

C. Legal process
On rare occasions, we are legally obliged to provide limited information in order to remain in compliance with the law, to protect our rights under the conditions of use we have publicly endorsed, or to protect the safety of our company, its employees, our website users or other individuals.

D. Your consent
Any other release of information will require your consent.