Introduction & Your Rights
We obtain information from four primary sources:
1. Information that you provide.
When you voluntarily enter onto our website, we receive and store information provided by you. Additionally, if while visiting our website you elect to provide us with other information about you, we will receive and store that information as well. Any information that we receive from you and subsequently store is used for the sole purpose of customising future visits by you, to respond to your requests and to communicate with you. In short, any information we collect is maintained by us to make your transactions with us easier and more satisfactory.
2. Information retained automatically.
There are certain instances when we retain certain types of information automatically. We gather this information automatically through your specific interactions with our website. Like many other websites, we utilise ‘cookies’, which are small nuggets of data given to your web browser by our website, which remember information about you, eg your preferences. There are certain tools or utilities that allow you browse websites anonymously. If you do elect to utilise such tools or utilities, we will not be able to provide you with a targeted or personalised experience when you visit our website. Indeed, if you do have ‘cookies’ disabled in your browser settings, there are some websites that you will not be able to access at all.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
3. Information from email communications.
From time to time we will send you emails regarding products and services offered by, or through, our website. In some instances, we will be electronically notified that you have opened an email sent by us. If you would rather not receive emails from us, please update your preferences or Unsubscribe via the links which we include at the foot of each of our emails.
4. Information from other sources.
In some limited instances we may receive information about you and your shopping, product and service preferences from other sources. This limited information will be added to the account information we maintain on our website. An example of information received from other sources would be information collected by one of our associated vendors.
5. Website and information security.
We take every step possible to protect information that you provide to us or that is collected through our website on your behalf. Whenever possible, we use specialised software that encrypts information that you input and transmit to our website. In order for you to assist us making certain your information is as secure as possible, do not share your password with anyone else. Additionally, if you are utilising a shared computer to access our website, take the time to log off completely after each and every visit to our website. We store credit card details, which are fully encrypted, and our entire website operates behind the Secure HTTPS protocol as well as a secondary server firewall.
6. Exchange and sharing of information
From time to time, we do employ other individuals or companies to perform certain functions. For example, we regularly contract with delivery services such as Royal Mail, DPD and DHL. It may be necessary to provide such an entity with information about you in order to further the fulfilment of our own agreement to provide you with products or services.
B. Affiliated businesses
In some instances, we do provide products and/or services through affiliated businesses. In these instances, it may be necessary to provide an affiliated business with some information about you in order to further the fulfilment of our own agreement with you.
C. Legal process
On rare occasions, we are legally obliged to provide limited information in order to remain in compliance with the law, to protect our rights under the conditions of use we have publicly endorsed, or to protect the safety of our company, its employees, our website users or other individuals.
D. Your consent
Any other release of information will require your consent.